The Data Protection Act

The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you’re entitled to know how we intend to use any information you provide, or that we may obtain from other sources eg. Credit reference agencies or your employer. You can decide whether you want us to have that information.

To provide the highest level of customer service we need accurate customer information. You can help by informing us whenever your circumstances change, either by phone, post or by email.

Organisations must lodge a notification with the information commissioner, describing the purposes for which they process personal information. The details are publicly available from the commissioner’s office at: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, Tel: 01625 545745 or Fax: 01625 524510. or at www.dataprotection.gov.uk

How do we use your personal information?

Our main use of your personal information is to look after or to provide the specific service you require. If you apply to us for a mortgage, insurance etc, we will pass your details to the relevant provider. Occasionally, we may contact you by letter, telephone, email or otherwise to inform you about other products and services which may interest you. If you wish to exercise your right to opt out, simply call us on 0845 643 9501 or write to our head office at:

Mortgage Network UK Ltd, The Olde Sun, Westminster Rd, Moss, Wrexham, LL11 6DH.

Under the Data Protection Act you have the right to have access to information we hold about you on our records. The act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we will correct it.

Money Laundering and statutory obligations

As part of our “getting to know our customer” process, by law, we have to confirm your name and address. Some Acts of parliament oblige us to disclose information about our customers to certain bodies with statutory powers. For example the Inland Revenue

Email

If you email us, or give us your email address, we will keep a record of it. We may use it to contact you occasionally about our products and services – unless you ask us not to do so. We will not give your email address to any unauthorised third parties. When emailing us, always use the email facility on our website to make sure that the content of your email is secure. If you send us email in other ways, remember that it will be ‘unsecure’ and could be intercepted. If you do send us ‘unsecure’ email, please keep any confidential information in it to a minimum. We will do the save when we reply.

Customer Confidentiality

All our employees are personally responsible for maintaining customer confidentiality. We provide training and education to all our staff to remind them about their obligations. Our policies and procedures are regularly audited and reviewed.

Sensitive Information

The data Protction Act defines information about the following as ‘sensitive’: race or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences.

If you apply for insurance or life assurance through us, we may ask you for some ‘sensitive’ details. We will only use this information to provide the service you require.

Links to other websites

Clickheretosave and Mortgage Network UK Ltd websites may contain links to sites operated by persons outside Mortgage Network UK group. We are not responsible for the privacy practices, content or the product and services provided through those sites.